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CUSTOMER RELATIONSHIP OVERALL TREND 2023
Tecnologix is pleased to share with you the results of the Customer Satisfaction 2023. The data of 2023 confirm the quality of the services and products that we offer, as well as the attention we place on our customers. Your collaboration encourages us to be a reference point also for 2024 and to achieve abitious goals.
HOW SATISFIED ARE YOU WITH THE EASE OF CONTACTING THE PERSON YOU NEED?
HOW SATISFIED WERE YOU WITH THE COURTESY OF TECNOLOGIX?
TECNOLOGIX REPLIES FAST AND ACCURATE?
WE UNDERSTOOD YOUR ENQUIRY OR PROBLEM?
IS OUR QUOTATION CLEAR AND ACCURATE?
FEEDBACK AND EVALUATION ABOUT OUR PRICES?
HOW DO YOU RATE THE TECHNICAL COMPETENCE OF OUR TECHNICAL STAFF?
DELIVERY LEAD TIMES MEET MY EXPECTATIONS?
HOW DO YOU RATE OUR SERVICES/PRODUCTS COMPARED TO THOSE PROVIDED BY OUR COMPETITORS?
HOW SATISFIED ARE YOU WITH TECNOLOGIX'S WORK?
- On a scale of 1 to 5, customers rewarded the kindness and courtesy of Tecnologix's staff by answering the question "How satisfied were you with the courtesy of Tecnologix?" with 4,80 that "How satisfied are you with the ease of contacting the person you need?" 4,66 and "Tecnologix replies fast and accurate? " with the 4,58 and "Is our quotation clear and accurate? "4,58.
- The survey was sent to 285 customers, the response rate was of the 17,5%
Customer Satisfaction Survey 2022➦
Customer Satisfaction Survey 2021➦